Perspectives from global delivery

Considered thinking on global workplace delivery.

At enterprise scale, workplace technology is shaped as much by operational reality as by strategy. We share perspectives drawn from running global lifecycles, advising large organisations, and delivering where execution truly matters.

Insight informed by real-world delivery.

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Thought leadership

March 1, 2026 · by Ole Bülow

Delivery is where operating models become visible

Delivery may look like logistics, but it is operating discipline made visible. Fragmented regional setups expose inconsistent governance, weak master data, and unpredictable experience across locations. A globally coherent delivery model - with disciplined data, communication, and DDP control - connects shipment, lifecycle, sustainability, and compliance into one controlled flow. When delivery feels improvised, the operating model is not truly in control.

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Thinking across the workplace lifecycle

News, insights, and thought leadership covering enterprise workplace technology, global lifecycle management, sustainability, and governance - informed by delivery, not theory.

Thought leadership

March 1, 2026 · by Ole Bülow

Delivery is where operating models become visible

Thought leadership

February 25, 2026 · by Belinda Fjord

ESG in IT is about governing decisions - not about reporting devices

Most organisations can report emissions - far fewer influence them. In IT, sustainability outcomes are determined by catalogue design, lifecycle length, refresh discipline, and end-of-life governance. When procurement, operations, and finance act in silos, ESG remains reactive instead of embedded. True circular ambition requires lifecycle thinking from deployment to retirement - turning compliance into operational capability.

Thought leadership

February 23, 2026 · by Ole Bülow

Forecasting is not about accuracy. It is about readiness.

Forecasting in the digital workplace will never be perfect - the inputs are too volatile. The real objective is not accuracy to the decimal, but operational readiness when reality shifts. When forecasting is combined with strategic, pre-financed buffer stock, volatility becomes manageable rather than disruptive. In global enterprises, stock is not excess - it is the foundation for continuity, lifecycle discipline, and a stable employee experience.

Thought leadership

February 16, 2026 · by Ole Bülow

Provisioning: ready to ship is not ready to use

Provisioning success is not shipment confirmation - it is whether employees can start working within minutes, not hours. Modern deployment has reduced infrastructure burden, but user-driven enrolment often shifts uncertainty onto employees and erodes first impressions. Hybrid approaches, including pre-provisioning where it makes sense, can balance cost with productivity and confidence. Provisioning also sets the foundation for asset control, sustainability outcomes, and lifecycle accuracy - because day one shapes how IT is perceived for the rest of the season.

Thought leadership

February 10, 2026 · by Ole Bülow

Ordering is not procurement - it is experience design

Ordering is the first tangible touchpoint in the digital workplace lifecycle, yet it is often fragmented across systems, policies, and channels. Designing the experience in ITSM, while integrating finance and procure-to-pay requirements, creates coherence without bypassing control. PunchOut may satisfy transactional needs, but it rarely supports lifecycle context, communication, or end-to-end visibility. The organisations that win treat ordering as a service experience - using communication, master data discipline, and consistent outcomes to build trust from day one.

News

February 5, 2026 · by Ole Bülow

Egiss achieves R2v3 certification, strengthening its global IT lifecycle governance.

Egiss secures R2v3 certification for its Danish facility, enhancing global IT lifecycle management. This achievement underscores Egiss' commitment to sustainable electronics reuse, data protection, and environmental safety alongside its ISO-certified systems. This milestone bolsters their strategy to deliver reliable IT services, assuring clients of accountability in their operations worldwide.

Thought leadership

February 1, 2026 · by Ole Bülow

Your catalogue is your strategy - whether you intended it or not

Employees do not experience strategy - they experience what the catalogue lets them order and how confident that choice feels. When persona work is weak, catalogues become narrow, inconsistent, and politically constrained, pushing complexity into shadow spending. A mature catalogue balances employee experience with scale, reuse, and manageability, using standards to reduce friction rather than limit people. In the end, every catalogue decision shapes cost, governance, sustainability, and trust long before it appears in a report.

Thought leadership

January 27, 2026 · by Ole Bülow

The moments IT is judged by - and why most organisations underestimate them

Employee experience is not defined by platforms - it is defined by moments: joiner, refresh, accessories and leaver. Across global enterprises, these journeys are rarely owned end to end, resulting in hidden cost, fragmented accountability and inconsistent experience. Mapping and governing journeys holistically exposes where trust is built or eroded. Maturity is visible not in strategy decks, but in how these moments are executed across locations.

Thought leadership

January 18, 2026 · by Ole Bülow

From roles to reality: Why personas are the most misunderstood lever in the digital workplace

Persona strategy often stalls not because it lacks frameworks, but because it exposes uncomfortable truths. When reduced to device categories, personas lose their strategic value and lifecycle decisions default to uniformity. True persona modelling connects behaviour, DEX insight, cost, sustainability and refresh logic across functions. When executed properly, personas shift IT from reactive order-taker to intentional, data-driven leader.

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Practical insight for leaders managing workplace complexity

A periodic briefing from Egiss sharing perspectives on global workplace delivery, lifecycle governance, and the realities behind reliable execution. Written for enterprise leaders who value clarity over noise.

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