The Egiss Playbook is a practical lifecycle operating framework for enterprise IT leaders responsible for delivering consistent, secure, and scalable workplace technology across multiple countries.
It translates strategy into structured execution through lifecycle thinking.
The challenge
Delivering workplace technology across regions is no longer a sourcing exercise. It is an operating model challenge.
Most global organisations experience gradual erosion of standards as scale increases. Local exceptions accumulate. Emergency shipments rise. Forecasts become unreliable. Provisioning varies by geography.
The complexity grows. The structure behind it often does not.
Without a defined lifecycle model, scale creates friction instead of control.
What this leads to
Consistency is not optional at scale. It is the foundation of trust, cost control, and user satisfaction.
The resolution
The Egiss Playbook outlines a repeatable model for global workplace execution.
Persona-led catalogue design principles
Provisioning and direct-to-user delivery logic
Hub-based execution and buffer stock methodology
Forecasting discipline to reduce emergency shipments
Governance design for global versus local decision rights
Lifecycle KPIs and DEX measurement
Continuous improvement loops built around data
Stronger global standards without local friction
Improved forecast accuracy
Reduced operational drag
Higher employee consistency
Clear accountability across regions
Lower lifecycle cost through structural standardisation
Stronger governance without increasing operational complexity
Built on operational reality
The framework reflects real-world execution across complex environments.
Global coverage
A global workplace delivery model designed to support enterprise deployments across regions, entities, and complex cross-border requirements.
Enterprise scale
Trusted to deliver workplace technology at scale through one operating model supporting large, distributed organisations worldwide.
Measured delivery performance
Operational performance tracked and managed through defined KPIs to ensure predictable delivery timelines across global deployments.
Customer satisfaction
A consistently high customer satisfaction score reflecting reliability, transparency, and execution quality across the workplace lifecycle.
ISO-certified governance
Certified quality, environmental, information security, and occupational health and safety management - supporting global compliance and controlled delivery.
Sustainability and recovery standards
Secure IT asset recovery and lifecycle sustainability aligned to leading global standards, with EcoVadis Silver placing Egiss in the top 15% worldwide.
Who this is for
This framework is built for CIOs, Heads of Digital Workplace, End-User Computing leaders, and Global IT procurement teams responsible for standardisation across regions.
If you are navigating cross-border complexity, this framework will clarify structural gaps and improvement opportunities.
If you manage global delivery, this was written for you.
Download the Egiss Playbook and apply lifecycle logic to your global workplace model.
This framework is designed for enterprise environments managing complexity across regions. It provides practical structure, not theory.
You will receive a concise operating model you can review with your team immediately.
No fluff. No sales material. Just clarity.
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