Are you a structured and driven leader or aspiring to become one - and do you thrive at the intersection of customers, operations, and projects?

Do you enjoy taking full ownership of onboarding processes and ensuring successful delivery across multiple stakeholders and projects? And are you passionate about bringing people together across customers, partners, and internal teams to deliver successful onboarding and change initiatives, through accountability, clarity, and positive leadership?

If YES – then you might be exactly the candidate, we are looking for.

At Egiss, we are aware that capabilities within customer onboarding and change management is central to ensuring structured, high-quality onboarding journeys and driving continuous improvement across our operations when we deliver IT hardware solutions to global customers in +180 countries.

More about the role

As Director / Manager, Customer Onboarding & Changes, you will lead and execute customer onboarding and change projects end-to-end. You will ensure structured delivery, clear contract alignment, and seamless handover across all onboarding activities.

You will take ownership of both the operational execution and the strategic development of the function, working closely with stakeholders across the organisation.

While doing this, you will also:

• Lead onboarding and change projects from initiation to go-live, ensuring quality, timing, and financial performance

• Define, develop, and maintain workflows, methods, and standards across the department

• Set goals and a clear framework to monitor performance, and ensure continuous improvement and transparency

• Build and maintain a clear portfolio overview to manage capacity and priorities

• Own and oversee customer contract management, including alignment, updates, and compliance

• Lead a team of currently two colleagues who are the primary contact for customers on onboarding escalations and key decisions

• Collaborate closely with functions such as Procurement, TechOps, Finance, Operations, and Customer-facing teams to ensure smooth execution

• Lead and develop your team, ensuring strong performance, engagement, and capability building

• Drive governance processes such as operational syncs, quality reviews, and customer reporting.

Who are you?

We imagine you as an inspiring leader and facilitator with a structured mindset and a natural ability to engage stakeholders across all levels. You combine strategic thinking with hands-on execution and thrive in a dynamic environment with multiple interfaces.

We expect you to:

• Have solid experience within project management, operations and/or customer onboarding

• Bring clear business understanding and experience in working with contracts and stakeholders

• Structured, open-minded, and solution-oriented, ensuring strong commercial alignment across partners and customers

• Be an excellent communicator in both written and spoken English and Danish

• Be comfortable handling complexity, change, and competing priorities

• Act as a trusted partner for both internal and external stakeholders.

Experience from a similar role is an advantage, but your leadership mindset, drive, and ability to create structure and results are what matter most.

We offer:

• A key leadership role with significant impact on customer experience and operational excellence

• A dynamic and collaborative environment with high ambitions and strong growth

• The opportunity to shape and develop a critical function

• A culture characterised by trust, ownership, and teamwork

• Attractive employment terms, including pension and health benefits

• Opportunities for professional and personal development

Ready for the next step?

This is a full-time position based at our headquarter in Birkerød. We look forward to hearing from you - no matter who you are. We believe diversity makes us stronger. Send your CV and a short, motivated application to job@egiss.net as soon as possible. We review applications on an ongoing basis and will hire as soon as we meet the right candidate. Should you have any questions please call Thomas Lindstrøm, Group CSO at tel. 2830 1035.