Egiss is looking for a colleague to join our HAM-team on a temporary basis covering a parental leave. If you enjoy structured, process-driven work and thrive in roles that combine customer interaction with operational responsibility, this could be a great opportunity to develop your skills within managed services.

About the role

You will take on operational responsibility across selected stages of the HAM lifecycle, ensuring efficient handling of hardware-related requests and maintaining high-quality asset data.

A key part of the role is customer communication and relationship building. You will act as a reliable point of contact, ensuring customers are kept informed, supported, and confident throughout all asset-related activities.

Your work will primarily include:

·      Operational handling

Managing and resolving cases in ZenDesk and ServiceNow.

·      Customer coordination

Maintaining proactive dialogue with customers on requests, timelines, and updates, building strong, service-oriented relationships.

·      Data & process quality

Maintaining and validating hardware inventory data in collaboration with customers and partners, coordinating with internal teams and suppliers to ensure timely delivery and follow-up, and contributing to optimisation of workflows, standards, and procedures.

Overall, you will play a central role in ensuring operational stability, data accuracy, and a high level of customer satisfaction.

This role is a good fit if you:

• Have experience or interest within operations, customer service, IT support, logistics, or administrative functions

• Are comfortable working in structured, repeatable processes

• Can manage multiple tasks in parallel without losing overview

• Communicate confidently and professionally in English (written and spoken)

• Enjoy working closely with customers and ensuring a high level of service.

We’re particularly looking for someone who demonstrates the following behaviours:

• Service-minded & collaborative – supportive, approachable, and constructive in teamwork

• Action-oriented & self-driven – takes ownership and drives tasks forward independently

• Structured & systematic – works methodically within defined processes and frameworks

• Focused & efficient – delivers with both speed and quality

• Analytical & detail-oriented – ensures data accuracy and critical validation of information

• Solution-oriented when needed – able to adapt pragmatically while maintaining standards

These competencies reflect how we succeed in HAM — balancing structure, quality, and strong collaboration.

We offer:

·      A position in a well-established and growing company with strong opportunities for professional development

·      A collaborative culture with high professionalism and a strong customer focus

·      An informal work environment with flexibility and a strong sense of community

·      An attractive salary package including pension, health insurance, and employee benefits.

Practical details

This is a temporary position for 9 to10 month period. It is based in Hinnerup near Aarhus, and we hope for you to start in august or by September 1st by latest. If you don’t match every requirement exactly, we still encourage you to apply. Motivation, mindset, and collaboration are key to success in this role. Send a short and motivated application and your CV to job@egiss.net.